Last Update: February 16, 2004
protect and manage your (the customer’s) personal information. Auratech Software
For changes to this policy, Auratech Software will notify you by placing a notice
on its web site home page.
collects, at time of your registration and your sign-on to its web site,
certain "personal information" (information that personally identifies
you) such as your name, email address, home or work address, telephone
number, and your computer hardware and software (e.g. IP address, operating
system, browser type, domain name, URL, access times, and referring
web site addresses), a listing of which can be found by clicking here.
received from its customers, and to respond to any inquiries and complaints.
means to establish a comparable level of protection for personal information
which is sent for processing by third parties on Auratech Software’s behalf .
Auratech Software has designated responsibility for your personal information to its Privacy
Officer, who ensures compliance with the principles in this Privacy
Policy. Other Auratech Software individuals may be delegated to act on behalf of
the Privacy Officer.
2. Purposes for Collecting Personal Information
collects and uses personal information for the following Identified
(a) to understand customer needs regarding Auratech Software’s services;
(b) to develop and provide products and services for its customers;
(c) to communicate with customers, and to inform customers of upgrades, products and services available from Auratech Software and its affiliates;
(d) to allow customers to access limited-entry areas of Auratech Software’s site;
(e) to personalize some of our services and products for you;
(f) to bill accounts and maintain payment records;
(g) to satisfy any applicable law, regulation, legal process or government request;
(h) to respond to a legitimate claim that you are violating the rights of any third party;
(i) to protect the services, products or rights of Auratech Software; and
(j) to identify and resolve technical problems concerning Auratech Software’s products
Auratech Software also uses personal information in an aggregate form (i.e. not individually
attributable to you) for its business analysis, operational, marketing
and other promotional purposes.
If we hire other companies to provide some products or services on our
behalf, then we will only provide those companies the personal information
they need for the Identified Purposes.
3. Consent for Collection, Use or Disclosure
for Auratech Software products and services by a customer will constitute the customer’s
consent for Auratech Software to collect, use and disclose personal information under
any new uses and disclosures of the customer’s personal information,
either at the same time it collects the personal information or after
it has been collected but before it is used or disclosed for a new purpose.
In certain circumstances however, Auratech Software will not be required to inform
and obtain the consent of the customer, such as investigation of a breach
of an agreement, contravention of laws, an emergency where the life,
health or security of an individual is threatened, or the collection
of a debt.
customer may withdraw such consent for collection, use and disclosure
at any time, on prior written notice, provided that Auratech Software may on such
withdrawal suspend or terminate its products and services.
4.Limiting the Collection of Personal Information
limits its collection of personal information to only that information
which is necessary for the Identified Purposes. Auratech Software does not knowingly
collect personal information from children.
you visit the Auratech Software web site, a cookie may be placed on your computer
or the cookie may be read if you have visited the Auratech Software site previously.
you have already purchased so that Auratech Software does not provide redundant information
to you, and to track Auratech Software sales made to customers referred by you so
that you can receive compensation under our affiliate program. If you
choose to not have your browser accept cookies from the Auratech Software web site,
you may not be able to view all the text on the screens, or to experience
a personalised visit, or to subscribe to certain service and product
offerings on the Auratech Software site.
5. Disclosure, Processing and Retention
does not sell, rent or disclose your personal information to anyone
else except, when the Identified Purposes require Auratech Software to disclose the
personal information to:
(a) an agent of the customer;
(b) agents of Auratech Software acting on its behalf for the Identified Purposes;
(c) a public authority, to avoid or minimize danger to life or property; and
(d) a third party to which disclosure is required by any law, regulation,
legal process or government request.
After your account becomes inactive, Auratech Software will keep your personal information
only for those purposes which are established by law, and for archival
6.Accuracy of Personal Information
will use reasonable efforts to keep customer personal information accurate
for the Identified Purposes, and for minimizing the possibility of making
inappropriate customer decisions based on such information. Customers
are responsible for informing Auratech Software about changes to their personal information.
Auratech Software will update personal information when necessary to keep it accurate
or else provide customers the facility to make such updates.
7. Security Safeguards
will use reasonable efforts to protect personal information against
loss, unauthorized access, disclosure, misuse or modification, through
security safeguards that depend on the level of sensitivity of the information.
Methods of protection include organizational measures (contract provisions,
security clearance, limiting access to need-to-know Auratech Software personnel),
technological measures (passwords, encryption), and physical measures
(locked file storage, security card access). Auratech Software will control personal
information disclosed to authorized third parties by entering into agreements
which contain confidentiality provisions and restrictions on use and
which limit the amount of information disclosed to only that which is
needed for the Identified Purposes.
8. Openness of Policy
to time, are published and made available to Auratech Software’s customers on its
web site www.auratech.com.au/privacy.htm.
It is the customer’s obligation to periodically check the Auratech Software web site
9. Access to Personal Information
will afford you a reasonable opportunity to review the personal information
in your file, in understandable format, either by direct access or upon
request to the Privacy Officer made by you after providing sufficient
Auratech Software is not able to provide access to some aspect of a customer’s personal
information, it will provide reasons for denying access such as; that
by doing so would likely reveal personal information about a third party,
or that it is confidential commercial information or attorney-client
privileged communications, or that the information relates to a breach
of an agreement or a contravention of law, or that its disclosure could
reasonably be expected to threaten the life or security of another individual.
have the right to request that inaccurate or incomplete information
be amended as appropriate, and Auratech Software will promptly correct such personal
information or provide the means for you to do so directly.
10. Challenging Compliance
will investigate your suggestions and complaints concerning the Auratech Software
appropriate measures to resolve the complaint including, if necessary,
amending its policies and procedures. Each customer will be informed
of the outcome of the investigation regarding the customer’s complaint.